Patient Outcome Manager

Location: Atlanta, GA
Date Posted: 26-04-2018
Patient Outcome Manager
Job Title:                Patient Outcome Manager
Department:         Clinic
Reports To:           Clinic Director and indirectly to Chief Patient Outcome Manager.           
Location:               Corporate Office – Costa Mesa, CA
FLSA Status:          Non-Exempt
Travel:                    0-10%
Job Summary:
 Responsible for being the first therapeutic contact a patient has with the Amen Clinic and establishing a positive rapport with the patient. You will be providing comfort and care for each patient and his/her family during the initial inquiry in order to help achieve the best possible experience for each person who passes through the clinics’ doors. You will also establish a supportive coaching relationship with the patient as they implement their treatment recommendations. It is important that our Patient Outcome Managers are caring, conscientious, and empathetic as patients share sensitive information with them. In addition, you must have the ability to tailor each interview to responses and symptoms patient has identified on their questionnaire, and also tailor the follow up coaching sessions and patient check ins to their treatment recommendations.
Essential Duties and Responsibilities:
  •  Explain the procedures that will be occurring during the scheduled appointments.
  • Assess paperwork provided by the patient. Answers provided on the intake paperwork are clarified with the patient and transferred to the history report. A complete description of the current symptoms, length of time they have been in existence, and how they have affected the patient’s life.
  • Gather information on medical history, past psychiatric history, education, profession, family history and drug/ alcohol history that will help doctor to accurately diagnose and treat the patient.
  • Perform mental status exams, score checklists and include results the prepared report.
  • Be able to complete the history appointment in no more than two hours, with completely typed report available shortly after conclusion of appointment.
  • Review treatment recommendations with patient and answer questions about the physician report.
  • Assess patient’s needs and provide relevant support.
  • Assist with various duties or work on special assignments as time permits.
  • This job description is subject to change at any time by management.

  • Interacts frequently with patients, clinic personnel and outside referral sources.
Qualifications and Requirements:
  • Good Interpersonal skills and positive references
  • Bachelor’s Degree in psychology or related field is required.
  • Mental Health/intake experience and familiarity with medical terms and office operations is preferred

Knowledge, Skills and Abilities:
  •  Proficient with Microsoft Word, Excel (type 45-50 wpm)
  •  Excellent written and verbal communication skills
  •  Ability to work independently and in a team environment
  •  Ability to manage time and priorities.
Work Environment:
The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work indoors in temperature-controlled environment
  • The noise level is usually moderate

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